With a practice with 2 separate locations – there is always “extra” worry when it comes time for a data conversion. eVet was very attentive to our concerns and made the transition as seamless as possible. Any issues that arose were small ones and were taken care of almost immediately.
As with any new system there is always a learning curve – and Eddie and his team have shown the utmost in patience as we made good use of their live support system. Response time is really remarkable – and suggestions for customization are always meet with a positive and timely response.
The Lab Dashboard has really streamlined our communication with our clients regarding lab work and all communications are easily accessible via the “Communication Log”.
The ability to create our own templates for reminders, emails, documents and reports was really one of the strongest points for our choosing eVet. With a little coaching from the eVet team we are creating custom forms for all aspects of our office – something that we were unable to do with our previous system.
Because we are not a paperless office yet – there are some features of eVet that are not as user friendly as they would be for a completely cloud-based EMR office. But I have no doubt that as we continue to work towards our goal of a paperless environment – eVet and their excellent support staff will be there to make the transition as smooth as possible.