Erica has over 10 years of customer and technical support experience within the IT and software industry.  After serving in the United States Army, Erica has supported a variety of products, including exceptional customer service skills. Erica has two teenagers one boy, and one girl and a Yorkshire terrier. The family and I enjoy board games, playing basketball at the park, and exploring the city. During down time, I enjoy working out at the gym, watching Ancient Aliens, and learning to code (preferably Javascript).