Tech A needs to know which patient should have a CBC pulled. And that she may need reinforcements because Mr. Mittens proved to be more of a wolverine than a sweet kitty during your initial exam.
You and Dr. B need to decide who is seeing patients in exam rooms this afternoon, and who is handling the drop offs and hospital cases. Be sure it all gets recorded correctly so production can be calculated accurately. Dr. B says messing with her money is like messing with her emotions!
The receptionists need to know who gets a call back today.
The kennel help needs to know the proper use of the new disinfectant. Seriously, you really have to dilute it!
Mrs. Smith needs to know how much antibiotic to give to Fluffy. And how often. And for how long. And, oh yeah- she needs to know to keep the bottle in the fridge this time.
Mr. Jones, Ms. Thompson. Mrs. Anderson, Mr. Williams and Mrs. Johnson need discharge instructions. You need to decide if you will be presenting those, or will Tech A or B be responsible. Are you sure they are listening? Maybe someone better write that down.
Every well- patient family you see needs to know about parasite control.
All the ill- patient families need education about their pet’s condition.
No less than three clients are waiting to hear the lab results that came in for their pets.
The vet school doc is waiting on line 1 to talk to you about your referral.
The boarding facility across town needs to have shot records for the “mutual client”.
Mrs. Smith called. Is it okay if Fluffy looks like a rabid raccoon after getting her antibiotic drops? (Well, she’s a cat, so yeah… pretty standard.)
And, oh yeah… the practice manager needs to know when you are taking your vacation.
Soon. Very soon.
We know that we cannot practice at a high level if we cannot communicate at a high level. Everyone around needs information from us, all the time. The task can become cumbersome, slowing the pace of workflow around the clinic. Yet if we do not manage these communications effectively, every aspect of the practice will be negatively impacted. This is the way we bond to clients and team members, educate, prevent mistakes and avoid misunderstandings. It is important to be thorough, but also to avoid redundancy. We need to delegate tasks, disseminate information and respond to received data and incoming questions. And we need to keep everything recorded for posterity and the state board.
No small task, to say the least. So, where do we turn to improve both quality and efficiency of our communications and record keeping?
I have an answer!
Cloud based practice management is the emerging gold standard, and eVetpractice.com is leading the movement. We know a thing or two about how to help you help your team and clients. I have been using this software in my practice for the past five years, and it has made my life so much simpler, and I will share a few of the best features with you now!
Client Communications, Modernized and Maximized
E-mail! Seriously! Every chance you get, dump the paper and decrease the phone calls!
And while we are considering email, it is great to be able to email reminders to clients with just a couple of clicks, rather than printing and paying postage for hundreds of postcards! This, too, will be recorded in the patient’s records. If the client doesn’t use email, you can still do it the old-fashioned way, or work with some of our integrated partners for these services and more.
When phone calls are still in order, which will always be the case, or in person client contacts need to be recorded, eVetpractice.com provides organized and easy entry of this information as well. For those on the go clients, integrated SMS service can send reminders via text message.
With eVetpractice.com, you always have easy means to enter emails, videos, or pictures that clients send to you, and attach them to the patient’s record. This is great for monitoring things like at home wound healing, documenting a lameness or neurological event, or updating that cutie’s profile picture. And of course, you can enter your own pics and videos from the exam room. While we are talking about what we can input into patient records, let’s not skip the ability to integrate with many different in house lab machines, reference labs and digital radiography partners to make sure that every patient’s record stays complete, and labs don’t become orphaned on counter tops or in machines.
Clients can even do some of the work for you with the integrated client portal. You can elect whether or not you want to use this feature, as well as how much autonomy you want to give clients. They can see vaccine records, read about diseases or conditions, and even request appointments through the portal. It’s just another way that eVetpractice.com helps you communicate with you clients, and helps lighten your team’s burden to make it happen!
There are so many more amazing components of this software, too, and they are all designed with you in mind. Designed by Vets for Vets- and it shows!
Want to know more? Check in with our amazing sales staff by calling (866) 973-3622, or emailing sales@eVetPractice.com!